Concrete answers to bring customers back and grow your business.
To retain customers, a business needs to give a concrete reason to come back (a points or rewards program), stay in touch after the visit (notifications, reminders) and reward its best customers. A digital loyalty card in the phone — Apple Wallet or Google Wallet — removes lost paper cards and lets you send free reminders that trigger return visits.
Read the guide →To get more Google reviews, ask at the right moment (right after a good experience), make it effortless (a QR code or a direct link to the review page) and give a small incentive. An effective mechanic: reward customers who leave a 5-star review with a gift (for example via a prize wheel). More reviews = higher rating = better local ranking = more new customers.
Read the guide →To increase revenue, a business has three levers: bring existing customers back more often, raise the average basket, and attract new customers. The most profitable is the first: automatically re-engaging customers (free push notifications, targeted offers) costs far less than advertising. A loyal customer going from 1 to 2 visits a month doubles their value.
Read the guide →Push notifications let you send a message straight to your customers' lock screen — free and unlimited. Unlike SMS (paid, rarely read) or email (often ignored), a push notification from a loyalty card in Apple/Google Wallet appears instantly and is read about 10 times more than an email. It's the most effective channel to bring a customer back at the right moment.
Read the guide →A digital loyalty card beats a paper card on almost every criterion: it can't be lost (it lives in the phone), lets you send free notifications to bring customers back, collects customer data, and rewards Google reviews. Paper cards are cheaper to print but 87% get lost and allow no follow-up. For a business that wants customers to return, the digital card is the better choice.
Read the guide →An Apple Wallet or Google Wallet loyalty card is a digital card the customer adds to the Wallet app already on their iPhone or Android phone — in 1 click, with no app to download. It shows the customer's points, updates automatically after each visit, and lets the merchant send notifications straight to the lock screen. It's the smoothest and most widely used loyalty format.
Read the guide →A prize wheel tied to reviews is a mechanic where the customer leaves a Google review, then spins a wheel and wins a gift. It creates a virtuous circle: more 5-star reviews → higher rating → better local ranking → more new customers; and the gift won brings the customer back. Each wheel link is single-use to prevent cheating.
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